Sky TV: Customers may face new shock fees due to contract changes

Until recently, anyone who owned a Sky Stream (the company’s streaming box) owned the device.

However, according to Daily logThe change to the terms and conditions now means that at the end of your contract, Sky can ask to return the broadcasting equipment.

This means customers can be charged if the small black box is not returned to Sky, even if it is lost or stolen – opening up customers to a non-return fee of an unspecified amount, the reports. woman.

As I mentioned cordbustersThe change, which took effect on February 23, is a change from the previous policy which meant that anyone with a Sky Stream plan automatically owns the TV’s mini-monitor. Anyone who orders a Sky Stream after the date will be affected.

On the Sky website the policy is spelled out as follows: “You will be charged a non-return fee for any equipment that has not been returned to us, including if your equipment is lost or if it is stolen.”

However, it should be noted that the policy is not new to sky Since most Sky Q users also rent their box rather than own it.

Sky says: “Sky Q boxes are loaned equipment which is provided to you at no cost and remains the property of Sky (or another Sky Group company) at all times.”

Glasgow Times: Sky Stream launched in October 2022Sky Stream launched in October 2022 (Image: Canva)

What is Skystream?

Sky Stream launched at the end of last year (October 2022) and is a small black box that allows you to watch HDTV without plugging a satellite dish into the wall.

Sky Stream includes Sky Entertainment and shows not found on Freeview as well as Sky Sports, Cinema and Kids.

It is designed to be self-installed, so there is no need to wait for an engineer.

On the main screen, there are other apps for streaming TV such as NetflixPrime Video and Apple TV + will be available.

Although Stream doesn’t have a physical hard drive for recordings, content can be stored in a new “Playlists” section that uses the cloud to store your most watched stuff.

Other extras include a backlit remote control, full live TV menus, and a compact size that makes it easy to keep under your TV.

Sky Stream starts at £26 per month for 18 months or there is the option to pay more for a longer contract.

The £26 Sky Plan gives you the option to cancel at any time due to a 31 day rolling contract.

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